3 LiveShop, Future of Online Shopping Customer Service?

Posted by admin on May 5, 2011 in Search Engine Optimisation | Comments Off

A reader of SEW passed this video onto us. We had never seen it before so thought we would post it here to find out your reactions. The video is from 3, a mobile network in Europe that originally pioneered video calling.

To improve the online shopping customer service experience, the 3 team featured in the video created a multi-touch interface which can overlay onto a live video feed so that an online shopper can interact with a customer service assistant in real time. The multi-touch interface allows the customer service rep to demonstrate and compare products to the online shopper over a single video call.

3 from B-Reel & B-Reel Films on Vimeo.

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